WHO WE ARE
About us
RTS Healthcare Services provides home care services that are holistic in nature and are person-centred, enabling you to live your life the way you want. Our home care service is second to none as we look at your needs and what you would like to achieve from our help, and our sole purpose is to work hand in hand with you to deliver the care that is tailor-made for you. It maybe that you need more support and the assurance that you have someone with you on a 24 hour / 7 days a week service, we offer live-in care packages.
Our Mission
Our mission is to offer services that promote service users’ independence and dignity by providing them
with choice and control of services so they lead a meaningful life. Therefore, we relentlessly work hard to safeguard service users from harm, supporting the right of service user to live mainstream life.
Vision
The reason for our existence is to make sure that the people we support have opportunities to live happy and fulfilled lives by providing high quality person-centred care based on transparency, equity, equality, human rights, diversity and inclusion
Strategy
Our strategy is to fulfil our vision, we work hard to maintain a positive working place culture to ensure that ALL feel proud of being part of RTS by enforcing respect, confidentiality, empowerment, preserving dignity, effective communication, safeguarding and promoting everyone’s well-being.
Culture
Our culture is to cultivate an environment where leaders work with staff, service users, families and other parties to give ALL a sense of a shared purpose, identity, belonging and inclusion.
Our values
- Respect for individual
- Preserving the dignity of individuals
- Safeguarding and a duty of care
- Maintaining confidentiali
- Empowering and promoting independence
- Promoting an inclusive, compassionate and collaborative culture
- Effective communication that displays empathy and warmth
Our Motto
RTS Changing Lives For Better
Our Objectives
- Support that meets client’s individual needs
- Services of high quality
- Services where individual choice is respected, promoted, and encouraged
- Services which help individuals to develop a network of support for themselves
- Access to our services irrespective of their degree of disability
- Opportunities for staff and the clients who use our services to work alongside each other towards shared goals.
- Quality checks which monitor and review our systems to ensure the highest standards of care is delivered.
- A culture where feedback from people who use our service, team members and others is promoted, to continuously improve our services.
- To ensure that all staff deliver services to the standards laid out by the organisation and its regulatory bodies.
- To manage and implement an on-going process of continual investment and improvement throughout the organisation with emphasis on the selection, recruitment, training, and personal development of agency nurses.
- To ensure that all clients receive written information of the organisation’s procedures for handling complaints, comments, and compliments and how to use it.
Why Choose Us?
We are person-centred care focused
Our care is person-centred, which means we listen to our client's specific needs and incorporate into their care plan. Before any care package is finalised we take the time to visit you and carry an assessment to gather all the essential information to formulate a person-centred care plan that meets your care requirements.
CQC registered
RTS Healthcare is CQC registered therefore we are obliged to meet the CQC standards which are Safe, Caring, Effective, Responsive and Well-Lead. This ensures we remain on top of our game to maintain high quality care standards.
Trained professionals
Our caregivers are professionally trained to take care of our clients' needs. We believe in developing our staff continuously so we continue to provide high standard of care.